Returns & Refunds
We want you to be confident ordering from Yaega.
If something is wrong, or you need to return an item, contact us at:
contact@yaegabrand.com
Change of Mind Returns
For online orders, you have 14 days from receiving your order to tell us you would like to return it.
Once you have told us, you then have another 14 days to send the item back.
To be eligible for a return, items must be:
-
unworn
-
unwashed
-
unused for training
-
free from marks, odours, hair or damage
-
returned with original packaging and tags where possible
You are allowed to try the item on, but please do not train in it if you intend to return it.
How To Start A Return
Email us at:
contact@yaegabrand.com
Include:
-
your name
-
order number
-
item you want to return
-
reason for return
-
whether you would prefer a refund or exchange
We will reply with return instructions.
Return Postage
For change of mind returns, the customer is responsible for return postage.
We recommend using a tracked service, as we cannot refund items that are lost on the way back to us.
If the item is faulty, damaged or incorrect, Yaega will cover the reasonable cost of return postage.
Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method.
Refunds are usually processed within 14 days of receiving the returned item.
We will refund the item cost and the standard delivery cost originally paid, where required.
If you selected a more expensive delivery option, we only refund the standard delivery amount.
Exchanges
If you need a different size, contact us and we will help where stock is available.
Exchanges are subject to availability.
If the size or item you need is sold out, we may offer a refund instead.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, contact us as soon as possible at:
contact@yaegabrand.com
Please include:
-
your order number
-
clear photos of the issue
-
a short description of the problem
We will review the issue and offer a suitable solution, which may include a replacement, exchange, repair or refund.
Custom or Personalised Items
Custom, personalised or made-to-order products cannot usually be returned unless they are faulty, damaged or incorrect.
This may apply to future teamwear, club orders or personalised products.
Items We Cannot Accept Back
We cannot accept returns for items that have been:
-
worn for training
-
washed
-
damaged after delivery
-
marked with deodorant, sweat, hair or odour
-
returned in a condition that prevents resale
This does not affect your statutory rights if the item is faulty.
Statutory Rights
Nothing in this policy affects your statutory rights.
Hours of Operation:
mon-fri: 9am-6pm (UK Time)
sat: 2pm-5pm
contact@yaegabrand.com
RETURNS & INTEGRITY
Step 1: Initiation
Contact our support team within 14 days of delivery to request a return authorization. Provide your order number and specific items for return.
Step 2: Evaluation
Once received, our technical team evaluates garments for original condition. They must be unworn, unwashed, and in original packaging.
Step 3: Resolution
Processing takes 3-5 business days. Approved returns result in a full refund to original payment or store credit, as requested.
LOGISTICS FAQ
Do you ship your technical apparel internationally?
No, we do not ship our store products internationally. Yet.
But we do cater to bulk and custom orders globally, including fully bespoke designs for academies etc. Please use the contact page to reach out regarding your inquiry.
How can I track the status of my order?
Once your order is processed for logistics, you will receive a tracking number via the 3rd party courier.
What if my gear is delayed during transit?
Technical delays can occur. If your shipment exceeds the estimated timeline by more than 5 business days, please contact our support team for a status audit.
Are customs fees included in the shipping price?
International orders may be subject to import duties. These are handled by local customs authorities and are the responsibility of the recipient upon delivery.